Contact Prestwick Water Restoration

How do you keep water damage from spreading before help arrives?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What should you have ready when you call Prestwick Water Restoration?

A few details on the first call help the crew plan the visit before they leave.

• Whether the leak has stopped or water is still coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether water is under the house in the crawl space as well as inside.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Prestwick went up in the 1990s to 2010s, and the age points the crew toward likely trouble spots.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• Whether the power to the wet area is on or off.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What will the crew do first when they arrive?

The visit opens with the source and safety, since drying can't start while water is still coming in.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Prestwick homes help the crew plan?

A lot of Prestwick dates from the 1990s to 2010s. In homes that age, water heaters and washer hoses are common sources of leaks. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Low lying lots near White Lick Creek and Jeto Lake are more likely to take on outside water in a big storm. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Mention any of this when you call, and the crew will plan around it.

Which areas around Prestwick can call this number?

The Prestwick crew covers these neighborhoods:

• Parks at Prestwick · homes from the 2000s, basements are common
• Prestwick Glen · much of it from the 1990s to 2000s
• Prestwick Estates · much of it from the 1990s to 2000s, basements are common
• Prestwick One
• Thornhill Woods · much of it from the 1990s to 2000s, basements are common
• Fairway Hills Prestwick

This number also takes calls from nearby Station Hill, Bellwood, Woodcreek Reserve, Eagle Trace, Woodcreek Crossing, Kensington, Yellowwood and Danville. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do Prestwick homeowners ask before they call?

Who's behind Prestwick Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Prestwick Water Restoration. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.